Welcome to our Support Portal

Why is my Referral Reward still Pending?
If you have a referral stuck in pending for some time, it means that your friend... more
trouble logging into the app
If you are able to log into one area of the app but not another, then it's possi... more
I need help creating my account.
To Enroll in a Class via the Mobile App: On the first screen, select 'Sign Up f... more
I have questions in one of my classes
All questions can be posted in the discussions area of the Student portal. Sele... more
Where are Classes held?
Classes are held in the HFS Student Portal located here: https://online.hekatesf... more
How do I delete a post in HFS Coven
Select a drop down next to your post and select 'Delete'. more
HFS Coven is a private social network available to students enrolled in one of o... more
How can I talk to a real person?
You can email support@HekatesFinishingSchool.com (mailto:support@hekatesFinishin... more
I would like to cancel a contribution
To pause or cancel your payments, you must log into the student portal here: htt... more
I'm having trouble logging in
Having trouble logging in can be very frustrating. First, are you logging into... more
What is the refund policy?
HFS has a >no refund policy< for several reasons. 1. All students are eli... more
I'm enrolled in a class but can't access the class
If this is your first class, please check your email and set your password. Then... more
I can't find a class in my curriculum / class list
If you are a scholarship student, classes are made available on a schedule. Onc... more
Enroll button takes me to a payment page
Please make sure you are properly logged into the student portal. If you're... more
What does lifetime access mean?
Lifetime access means that a witch has access to HFS for the life of HFS. If H... more
Will I be charged money or owe money if I lose my scholarship?
No. The Scholarship program does not require any payment information. The schol... more
How does the Full Scholarship Program work?
The Wait List - Based on resources & demand, HFS will sometimes pause enrollmen... more
How do I get a full scholarship?
At HFS, anyone can enroll in our Full Scholarship program. No application or cre... more
Do I have to pay for individual classes?
Classes are not available individually at HFS. To prevent overwhelm, give stude... more
How to add a class
When you sign up for your first class at HFS, or sign up for more information on... more
What does the Curriculum focus on?
The HFS Curriculum is focused on traditional and hereditary witchcraft. This cu... more
Why can't I see your class list?
Our class list and curriculum are not public. Only students see our class list ... more
Can I pay for access to a specific class?
No. In the past, HFS gave students the ability to enroll in specific classes bu... more
If I upgrade to Full Access can I later go back to the Full Scholarship program?
Yes, as long as the Full Scholarship program is still available. Because a s... more
Is Full Access a one time payment or recurring?
Full Access is a recurring monthly contribution, it renews every 30 days. You c... more
Unlocking the Curriculum and Class Hopping
Scholarship students are given a scheduled path through the HFS online class mat... more
I don't see my question
Look for the search bar/box option. Search for any question. more
How would a contribution be described on a bank statement?
For the safety and privacy of our students, descriptions of contributions on ban... more
Where can I find the Facebook Group?
HFS no longer has external social media available. We are happy to offer a comp... more
Compare the different enrollment options at HFS
We have an easy comparison chart available. Click Here to compare Enrollment Opt... more
How much does enrollment in HFS cost?
Our Full Scholarship program is available for Enrollment now. Scholarship requir... more